Improve the ability to collect patient balances before discharge with staff training and best practice policies.

Point-of-Service Collections is part of MedAssets’ Access Integrity suite of solutions designed to ensure collections are accurate and valid to strengthen satisfaction and defend against financial risk. 

• Provides recommendations to maximize collections within a best practice access environment 
• Improves accuracy and validity of information and revenue collection 
• Increases overall customer satisfaction, reducing complaints from patients as well as physicians 
• Ensures a patient-centric approach to collecting patient responsible fees at the beginning of the revenue cycle 
• Educates patients on their financial responsibility and improves customer service
• Provides scripting and role-playing to help staff learn to communicate with patients
• Provides initial education, continuous monitoring and re-education in insurance verification, pre-registration and registration