PATIENT ACCESS STAFFING AND SUPPORT

Leveraging a combination of seasoned patient access professionals and MedAssets Access Integrity technology suite, this service centralizes financial clearance functions to help promote timely financial clearance and an optimized patient point-of-service experience. Core components include supplemental or replacement staffing for:

• Insurance Verification (Benefits and Eligibility)
• Verification of Pre-certification, Authorization, or Referral
• Pre-registration (Patient Contact)
• Patient Liability Calculation/Notification
• Up-front Collections

Improve the ability to collect patient balances before discharge with staff training and best practice policies.

MedAssets point of service collection consulting and service engagements are designed to improve net revenue, accelerate receivables and reduce bad debt write-offs. MedAssets patient-centric approach combines training, system evaluation, job-side coaching and performance measurement to help your patient access staff learn best practices for sustained success and financial improvement. Point-of-Service Collections is part of MedAssets’ Access Integrity suite of solutions designed to ensure collections are accurate and valid to strengthen satisfaction and defend against financial risk.

• Provides recommendations to maximize collections within a best practice access environment
• Improves accuracy and validity of information and revenue collection
• Increases overall customer satisfaction, reducing complaints from patients as well as physicians
• Ensures a patient-centric approach to collecting patient responsible fees at the beginning of the revenue cycle
• Educates patients on their financial responsibility and improves customer service
• Provides scripting and role-playing to help staff learn to communicate with patients
• Provides initial education, continuous monitoring and re-education in insurance verification, pre-registration and registration